Payment and refund policy

Fees, donations, payment confirmation and help with payment issues.

Updated: 27 October 2026

1Amounts and payment types

Scholarship application fees appear in the examination details and checkout. Donor-member contributions are recorded by month; check the month and amount before paying. General donations are one-time payments for an amount chosen by the donor.

2Payment confirmation

Online payments are made through bKash. A payment is confirmed on the site after successful gateway verification, after which the relevant receipt becomes available. Returning from a payment page alone does not confirm success.

3Debited but not confirmed

Check the payment status or available reconciliation option before paying again. If the issue persists, contact us with the date, amount, transaction reference and relevant application or member ID. Do not send a PIN, OTP or password.

4Incorrect or duplicate payments

You may request review of an incorrect amount, duplicate payment, cancelled service or service not received. Include transaction evidence. The outcome will be communicated after verification and consideration of the relevant service rules. Refunds are not automatic and this page does not promise a fixed refund timeline.

5Receipts and application copies

Keep your payment receipt. A scholarship application copy becomes available after confirmed payment; an admit card requires administrative approval. Any document download limits are shown when downloading.